Terms and Conditions of Sale and Participation

Online event “Mars and Venus: From Conflict to Couple Harmony” with Dr. John Gray

Last updated: 10 June 2026

These Terms and Conditions (hereinafter also the “Terms”) govern the sale and purchase of, and participation in, the online event “Mars and Venus: From Conflict to Couple Harmony” (hereinafter the “Event”), promoted and marketed through the website www.johngrayeurope.com (hereinafter the “Site”).

The purchase of any of the available packages implies that the user has read and fully accepted these Terms. Users are therefore invited to read them carefully before proceeding with the purchase.

1. Site owner and Event organiser

The Site is operated, and the Event is organised, by:

The Event is also promoted and marketed under the “OMSARACOM” brand, a distinctive sign belonging to Hi-Performance S.r.l. (hereinafter the “Organiser”).

2. Subject matter and acceptance of the terms

These Terms apply to all purchases made through the Site in relation to the Event. By making a purchase, the user declares that they have read, understood and fully accepted these Terms, as well as the Privacy Policy referred to in Article 14 below.

These Terms may be freely saved and/or printed by the user for personal record-keeping purposes.

3. Description of the Event

The Event consists of an online training session, broadcast via live streaming, with Dr. John Gray, author of the international bestseller “Men Are from Mars, Women Are from Venus”.

Date: 19 September 2026.

Approximate duration: 3 hours, including a question and answer (Q&A) session.

Language: the Event will be accompanied by simultaneous interpretation into Italian.

The Organiser reserves the right to change the schedule, programme, speakers or organisational arrangements of the Event where this becomes necessary for technical or organisational reasons, or due to causes not attributable to the Organiser, giving prompt notice to participants.

4. Available packages

The packages available for purchase and their contents are described below. The detailed features, as updated from time to time, are those indicated on the sales page at the time of purchase, which shall prevail in the event of any discrepancy.

Gold Experience

Includes:

• live participation in the Event;
• simultaneous interpretation into Italian;
• digital learning materials.

VIP Experience

Includes everything in the Gold Experience and, in addition:

• access to the recording of the Event for 7 days from the date of publication;
• digital certificate of participation.

Platinum Experience

Includes everything in the VIP Experience and, in addition:

• unlimited access to the recording of the Event (subject to the provisions of Article 8);
• online practical session with a psychotherapist.

5. Prices and payment methods

Package prices are indicated on the sales page, are expressed in Euro (€) and are inclusive of applicable taxes, unless otherwise stated.

Payment may be made, among the available methods, by: credit card, debit card, PayPal and Klarna (where available).

Any additional charges applied by payment intermediaries or banks shall be borne by the user. Payment data are processed directly by the respective payment service providers, in accordance with their own terms and the applicable regulations.

6. Conclusion of the contract, order confirmation and access to the Event

The purchase is deemed completed and the contract concluded only once payment has actually been confirmed.

Following the purchase, the participant will receive, at the email address provided when placing the order:

• the order confirmation;
• practical information on how to take part;
• the access link to the Event;
• any organisational updates.

It is the participant’s duty and responsibility to provide a valid and active email address and to check that communications are properly received, including by checking the “spam” or “junk mail” folders.

7. Technical requirements

To take part in the Event, you need:

• a stable Internet connection;
• a compatible device (computer, smartphone or tablet);
• an up-to-date browser or, where applicable, the application indicated by the Organiser.

The Organiser shall not be liable for any inability to access the Event or for malfunctions arising from the participant’s devices, software, settings or Internet connections.

8. Recordings and replay

Access to the recordings of the Event (replay) depends on the package purchased:

• Gold: no access to the replay;
• VIP: access to the recording for 7 days from the date of publication;
• Platinum: access to the recording with no time limit, except in the event of discontinuation of the service, decommissioning of the platform used or force majeure.

The recordings are intended exclusively for the purchaser’s personal use. Any form of dissemination, publication, duplication, transfer or sharing, including in part and free of charge, that has not been authorised in advance in writing by the Organiser is prohibited.

9. Question and answer (Q&A) session

A question and answer session may be held during the Event.

Submitting a question does not guarantee that it will be selected, read or addressed during the live session. Questions are selected at the sole and absolute discretion of the Organiser and the speaker, also depending on the time available.

10. Intellectual property

All content of the Event – by way of example and without limitation: videos, audio, slides, learning materials, recordings, trademarks, logos and downloadable documents – is protected by the applicable copyright and industrial property laws and remains the exclusive property of the respective owners.

Without prior written authorisation, it is in particular prohibited to:

• record the Event, in whole or in part;
• distribute, publish or communicate the content to the public;
• reproduce, modify or create derivative works from the materials;
• share or transfer access credentials and links to third parties.

Breach of these prohibitions may result in the suspension of access to the Event, without prejudice to the Organiser’s right to compensation for damages.

11. Consumer right of withdrawal

11.1 These provisions apply exclusively to users acting as “consumers” within the meaning of Article 3 of Italian Legislative Decree No. 206 of 6 September 2005 (the “Consumer Code”), i.e. for purposes unrelated to any business, commercial, craft or professional activity carried out.

11.2 As this is a distance contract, the consumer has the right to withdraw from the purchase, without having to give any reason, within 14 days of the date on which the contract is concluded.

11.3 To exercise the right of withdrawal, the consumer must notify their decision by means of an explicit and unequivocal statement, to be sent to the email address info@omsaracom.com. The model withdrawal form provided for by the applicable legislation may be used for this purpose, but is not mandatory.

11.4 If the right of withdrawal is validly exercised, the Organiser will refund the amounts paid without undue delay and, in any event, within 14 days of receiving the withdrawal notice, using the same means of payment used for the purchase, unless otherwise agreed and at no additional cost to the consumer.

11.5 Exclusions and loss of the right of withdrawal. Pursuant to Article 59 of the Consumer Code, the right of withdrawal does not apply and/or is lost, among other cases, in the following circumstances:

1. fully performed services: where the consumer has expressly requested that performance of the service begin before the expiry of the withdrawal period and has acknowledged that they will lose the right of withdrawal once the service has been fully performed;
2. digital content not supplied on a tangible medium (for example the digital learning materials and the recordings of the Event): where performance has begun with the consumer’s prior express consent and their acknowledgement of the consequent loss of the right of withdrawal;
3. services related to leisure activities, where the contract provides for a specific date or period of performance: since the Event takes place on a specific date (19 September 2026), the right of withdrawal may not apply, in accordance with the applicable legislation.

11.6 The consents and information required for the purposes of point 11.5 above will be requested from, and provided to, the consumer at the time of purchase.

12. Force majeure

The Organiser shall not be liable for delays, suspensions, changes or cancellations of the Event due to causes not attributable to it and beyond its reasonable control, including, by way of example: interruptions or malfunctions of telecommunications networks and services, technical failures, natural disasters, epidemics or pandemics, unavailability of the speaker due to unforeseeable causes, or measures adopted by the competent authorities.

In such cases, the Organiser may reschedule the Event or adopt equivalent alternative solutions, notifying participants accordingly, without prejudice to the rights granted to consumers under the applicable legislation.

13. Limitation of liability

The Event has exclusively training, informational and educational purposes.

The content covered does not constitute and in no way replaces individual psychological counselling, psychotherapy, medical advice, legal advice or any other qualified professional service. The information shared during the Event is of a general nature and does not replace the advice of qualified professionals.

Any decision taken by the participant on the basis of the content of the Event remains their sole responsibility.

To the extent permitted by law, the Organiser’s liability for indirect or consequential damages is excluded. Nothing in these Terms limits or excludes the Organiser’s liability where this is not permitted by law, including the mandatory rights granted to consumers.

14. Processing of personal data

The personal data provided by the user are processed by Hi-Performance S.r.l., as data controller, in compliance with Regulation (EU) 2016/679 (the “GDPR”) and the applicable national legislation.

For any information regarding the purposes and methods of processing and the rights of the data subject, please refer to the Privacy Policy available on the Site.

15. Changes to these Terms

The Organiser reserves the right to amend or update these Terms at any time. The version applicable to each purchase is the one published on the Site and accepted by the user at the time of the order.

Any changes shall not affect the rights acquired by users in relation to purchases already completed.

16. Governing law, jurisdiction and complaints

These Terms are governed by Italian law.

For consumers, jurisdiction lies, on a mandatory basis, with the courts of the place where the consumer has their residence or elected domicile, if located within Italian territory. For relationships with users who do not qualify as consumers, the Court of Rome shall have exclusive jurisdiction.

For any support request or complaint, users may contact the Organiser at the email address info@omsaracom.com.

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